Manager Housing Choice Voucher Program
RIHousing – Manager Housing Choice Voucher Program
Salary - $82,744.00 - $115,841.00
What it’s all about:Salary - $82,744.00 - $115,841.00
We are seeking a dynamic professional to serve as the Manager of the Housing Choice Voucher Program within our Leased Housing Department. This position is responsible for the cost-effective administration of the Housing Choice Voucher Program, including the tenant-based and project-based voucher programs, the inspections team, and the Centralized Waitlist for the Public Housing Authorities of Rhode Island (PHARI).
The Manager oversees day-to-day program operations to ensure regulatory compliance and high-quality service delivery. Key responsibilities include staff supervision, optimization of voucher utilization, evaluation of program performance metrics, and the development and implementation of policies and procedures in accordance with federal (HUD) and state regulations, as well as internal best practices.
This is a hybrid position based in Providence, Rhode Island, where you will be an integral part of our Leased Housing team. The role is designed for face-to-face collaboration and direct involvement in our office environment.
What you’ll do on a daily basis:
The Housing Choice Voucher Program Manager is responsible for supervising and recruiting the Housing Choice Voucher Supervisor and the Intake Supervisor. The incumbent is expected to indirectly monitor the performance of these two teams, including activities related to portability, landlord relations, recruitment and retention, intake, waitlist management, rent increases, landlord–tenant relations, annual and interim certifications, moves, and terminations.
The incumbent will also directly oversee the project-based team and the inspections team. This includes monitoring project-based vacancies, contracts, rent increases, terminations, transfers of ownership, intake, coordination with property management, tenant–landlord relations, abatements, and biannual inspections.
As a senior manager in the Leased Housing Division, the Housing Choice Voucher Program Manager works closely with the Assistant Director to set program objectives, optimize resources and budget authority, maximize voucher utilization, and coordinate with executive leadership to advance agency goals. Responsibilities include:
- Developing and delivering presentations for internal and external partners
- Analyzing monthly reports such as the Voucher Management System (VMS)
- Ensuring timely and accurate reporting to the Inventory Management System/Public and Indian Housing Center (IMS/PIC)
- Implementing policies and procedures in accordance with local law, HUD regulations, and agency standards
- Supervising, evaluating, coaching, developing, and training staff
- Assessing departmental operations, interpreting performance data, and recommending best practices
- Establishing performance expectations and implementing tools to track service quality, timeliness, effectiveness, and cost
- Implementing new programs and modifying existing ones
- Preparing for, scheduling, and participating in cross-team and cross-department meetings to identify issues and develop solutions
- Establishing and conducting auditing procedures and responding to external audits
- Exercising sound judgment and critical analysis to protect program integrity
The role also includes participating in meetings, trainings, conferences, and community committees to provide subject-matter expertise and stay informed on best practices and technical developments within the industry.
What you’ll bring to the team:
- A strong command of HUD regulations, reporting systems, and compliance standards, with the ability to interpret complex program requirements and translate them into effective operational practices.
- Demonstrated leadership experience, including the ability to coach, mentor, and develop staff while fostering a collaborative, high-performance team culture.
- Proven capability to manage multifaceted program operations, balance competing priorities, and maintain accuracy and accountability across multiple functional areas.
- Skill in developing and refining policies, procedures, and program strategies that strengthen service delivery and support organizational goals.
- A data-driven mindset with the ability to evaluate performance metrics, identify trends, and recommend improvements that enhance program efficiency and voucher utilization.
- Expertise in representing the agency with professionalism—providing clear guidance, building strong partnerships, and serving as a knowledgeable resource to internal teams, external stakeholders, and the broader community.
- Flexibility and initiative to take on special projects, conduct research, and support emerging priorities that advance the mission of the Leased Housing Division.
- Three to five years of experience in public housing administration; working knowledge of HUD regulations, especially Section 8 Voucher and FSS Programs
- At least five years of supervisory experience; strong verbal and written communication skills
- Bilingual ability preferred (particularly Spanish or Portuguese)
- Strong analytical, problem-solving, negotiations and organizational skills, and good computer skills
- Public Housing or Section 8 Management Certification
- Bachelor's degree in real estate, business administration, or related field, or equivalent work experience required
- Use of a personal vehicle, a valid driver’s license, and proof of insurance is required.
Why RIHousing:
- Mission-Driven Organization
- Dedicated Workforce
- Parking Stipend
- Medical/Dental/Vision/Life Insurance
- Paid Time Off
- Retirement Options
- Flexible Work Hours
- If Position Eligible, Future Hybrid Work May Be Available
- Education Reimbursement
- Onsite Fitness Classes
- Volunteer Days
- Winner of “Best Places to Work” 2016, 2018, 2019, 2021 – 2025
- Greater Providence Chamber of Commerce Worksite Health Award 2013 – 2025
- PBN's Healthiest Employers of RI 2025
To achieve our mission, we:
- Offer fair, affordable, and innovative lending programs.
- Provide housing-related education to consumers and others.
- Promote and finance sensible development that builds healthy, vibrant communities.
- Provide housing grants and subsidies to Rhode Islanders with the greatest need.
- Team up with partners to improve everything we do.
